Intraday Management

What is this?

Intraday management is a set of activities performed within the course of a day to manage unplanned events that require immediate action to maintain consistent performance. These include staffing, exception management, change requests and management reporting.

How does this work?

Continuously monitoring how forecasted items relate to the actual levels on these items during the day. Evaluating when to act, using the mandate given by a reaction strategy matrix.

What benefits does this offer?

Increase stability of the service delivery

Increase efficiency on resources

Drive learning loop

Better control over the operations

Proactive decision-making


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